Returns Managment

Significantly reduce the costs by centralizing and controlling the Return Authorization (RMA) process.

RMA Authorization
Whether done automatically or manually by phone, fax, EDI or web, PRC manages return authorizations from thousands of centralized and de-centralized consumer and retailer return centers across North America.

RMA Administration
PRC uses proprietary software alongside a highly skilled customer service team to receive all RA requests. We can manage all transportation coordination and scheduling through our in-house Logistics Department.
Our Freight Management Program ensures the best rates from the most dependable carriers with centralizes billing, auditing and claims services by leveraging shipments.

Return Routing

  • Issue approvals/denials
  • Issue and Tracks RAs by retailer, location, brand, SKU, carrier, reason codes, etc.
  • Open and close RAs
  • Issue daily or weekly RA reports back to client/manufacturer/retailer
  • Issue routing guides and instructions for shipment of product