Companies selling consumer products always seek to minimize the percentage of goods returned by customers. Manufacturing companies expend resources to ensure design and conformance quality, but often overlook a huge source of information- their own returned items. We work with our partners to custom-design an effective sampling plan for their returns. The objectives of this value-added service are to:

An example of information concerning failure rates

• Quickly identify critical defects

• Use Pareto analysis to identify the failure modes

• Validate engineering changes and new product designs

• Quantify the cost of identified failure modes

• Recommend product improvements

• Issue corrective action requests to OEM suppliers