After-Sales Support and Customer Service

Customer Service

PRC has become a truly critical channel, providing a fast and cost-effective way for customers to ask basic questions, obtain general information, conduct routine transactions, and resolve minor problems. Success depends on getting the right information to customer service staffers faster, so they may provide quicker, more efficient service.

Call Center

We provide a highly efficient customer service environment that is capable of tracking all vital support data for daily or weekly reports.

  • Specialize in advanced technical troubleshooting, escalated calls are our specialty
  • Customer Relationship Management(CRM)
  • Call recording and reporting
  • Warm call transfer, multiple language capabilities (French and Spanish), and technical troubleshooting, levels 1-3
  • Our contact centers are run by experts in your products
  • Continuous training and knowledge sharing
  • Weekly management meetings to discuss customer care progress and related issues
  • Enhanced quality - PRC will compare 3 sources to isolate the true root-cause of end-user problems
    • Returns data
    • Customer voice
    • Engineering knowledge base

Product Exchange Programs

PRC has the ability to manage our clients warranty processing thru our rapid exchange program where remanufactured products can be used as exchange products for consumers with warranty or service issues.