Ancillary Services

• Receiving
• ASN based serialized receiving
• Triage
• Identification of item as sellable or liquidate
• Screening
• Safety test – e.g. Hi-Pot
• Customer defined cosmetic criteria
• Testing
• Complete customer defined suite of functional testes
• Cleaning/Polishing
• The key of the remanufacturing process, this step brings the returned product back to a re-sellable condition.
• Re-box
• Packing of the re-manned product according to industry standards.
• PRC offers packaging design solution to is customers, including ISTA drop-test analysis
• Shipping
• Palletizing and outbound manifesting
• Shipping methods from individual drop shipments to LTL or TL loads.

Customer Portal

The whole TRACS™ 2.0 system is supported by a customer portal where customers can see real-time data for a standard set of production criteria. Additional reports and data feeds can be provided on a fee for service basis as required.

Engineering & Quality Assurance

Our #1 priority is to preserve the client's trademark quality standard and brand reputation. For our remanufacturing system to work, it is essential that all of PRC's partners feel confident when placing their PRC-serviced goods back into the market. For those wondering about the quality of our remanufacturing service, consider the following:

• Products remanufactured at PRC typically experience a lower average return rate than brand new units.
• We keep in close contact with our clients' technical staff regarding product revisions, quality standards, testing specifications, and all other pertinent information
• Our staff of engineers and quality professionals uses state of the art, fully calibrated equipment while testing for quality
• Our team of inspectors are highly trained and conduct continuous in-process and outgoing inspections
• Corrective Action and continuous improvement initiatives are an every-day part of our production.

PRC is committed to exceeding all appropriate industry and customer specifications, as well as continuing to establish new standards of product and service excellence. Our priority is to preserve our client's trademark quality standards and brand reputation. Our continuous quality improvement program (CQIP) provides consistent assurance that our products meet the customer's demands in today's market.

• Use of our Tracking Reporting Analysis Control System (TRACS™)
• Use Pareto analysis to identify the failure modes
• Validate engineering changes and new product designs
• Quantify the cost of identified failure modes
• Recommend product improvements
• Issue corrective action requests to OEM suppliers
• Engineering & Quality Assurance

Also:

• Standardization is to ensure correlation and compatibility of inspection procedures and equipment
• Document Control defines the process which includes, validation, communication and approval
• Returns Inspection is performed on inspected units from consumers for continuous product and process improvement
• Product Failure Mode and Effect Analysis (FMEA) & Root Cause Analysis identifies the most likely failure modes of the products using historical data and cross functional group analysis
• Critical to Quality (CTQ) are quality attributes of the components/assemblies most critical to building a quality product
• Engineer Usage Study utilizes the experience of our engineers to evaluate product performance and value
• In-Process Quality Control is used to verify process capability and facilitate continuous improvement
• Packaging is a part of a list of requirements that ensure safe and efficient transit of the finished product and components
• Finished Goods Inspection is used to ensure quality of the finished product
• Corrective Actions are responses to quality defects and non-conformances, to ensure quality and prevent future defects and non-conformances

Failure Analysis

Companies selling consumer products always seek to minimize the percentage of goods returned by customers. Manufacturing companies expend resources to ensure design and conformance quality, but often overlook a huge source of information- their own returned items. We work with our partners to custom-design an effective, closed-loop sampling plan for their returns. The objectives of this value-added service are to:

• Quickly identify critical defects
• Use Pareto analysis to identify the failure modes
• Validate engineering changes and new product designs
• Quantify the cost of identified failure modes
• Recommend product improvements
• Issue corrective action requests to OEM suppliers

After-Sales Support and Customer Service

Customer Service

PRC has become a truly critical channel, providing a fast and cost-effective way for customers to ask basic questions, obtain general information, conduct routine transactions, and resolve minor problems. Success depends on getting the right information to customer service staffers faster, so they may provide quicker, more efficient service.

Call Center

We provide a highly efficient customer service environment that is capable of tracking all vital support data for daily or weekly reports.

• Specialize in advanced technical troubleshooting, escalated calls are our specialty
• Customer Relationship Management(CRM)
• Call recording and reporting
• Warm call transfer, multiple language capabilities (French and Spanish), and technical troubleshooting, levels 1-3
• Our contact centers are run by experts in your products
• Continuous training and knowledge sharing
• Weekly management meetings to discuss customer care progress and related issues
• Enhanced quality - PRC will compare 3 sources to isolate the true root-cause of end-user problems
• Returns data
• Customer voice
• Engineering knowledge base
• Product Exchange Programs

PRC has the ability to manage our clients warranty processing thru our rapid exchange program where remanufactured products can be used as exchange products for consumers with warranty or service issues.

Optimized Returned Product Channels

Secondary Market Sales

PRC specializes in the sale of products in the secondary market channel: remanufactured products, closeout/obsolete inventory, buybacks, surplus, and overstock inventories.

A wide range of inventory guaranteed to fit your needs
PRC provides dealers with a broad range of consumer products at varying price points.
PRC can also "tailor" inventories and shipments to secondary market buyers.

Secondary Market Customers include:

• Closeout retailers
• Discount retailers
• Hardware chains
• Appliance & Electronics stores
• Drug store chains
• Discount e-tailers
• Home centers
• Salvage centers
• Event Sales
• Augmentation & Liquidations Sales
• PRC will provide you with a professional sales team allowing you to monetize your assests. As part of every engagement, PRC sales professionals will strategically analyze your products to determine the optimal sales strategies for each asset category.

Also:

• Forecast revenues streams
• Provide retail and contact visibility
• Market pricing analysis - find and accept only the highest offers!
• Move your product quickly without a sales channel conflict

Supply Chain Consulting

With our strategic supply chain consultation we are able to identify supply chain strategies to find the right network that provides the lowest cost and highest service level. The design, enhancement and integration of logistics, customer service, distribution and manufacturing systems frequently represent the largest opportunity for offering competitive advantage. We can:

• Provide optimal strategies customized to your specific company and market requirements
• Reduce transportation costs through consolidations, private/contract carriage, packaging and mode analysis
• Assess the impact of new or potential sourcing, terms of sale, service time
• Design Inventory stratification strategies based on customer demand

Our extensive experience in designing logistics networks for customers. As a logistics client of PRC, data is integrated from the supply chain management systems to quickly build profiles using components such as carrier, direction and geography. Recommendations are based on requirements established by the client, easy to understand and financially sound.